Complaint about a driver licence testing officer

You should lodge a complaint if you believe a testing officer has:

acted inappropriately
incorrectly failed or terminated your practical test.
Complaint about a specific matter^{CLICK HERE}

Step one:

VTNZ conduct practical driver tests on behalf of the NZ Transport Agency. If you would like to dispute a test result or complain about a testing officer employed by VTNZ, you can complete the driver licensing customer inquiry form and send it to the contact details listed on the form.

Download the practical driving test customer complaint report form.^{click here}

Alternatively you can complain directly to VTNZ by completing the form on their website

Step two: Complete the form and send by post to:

Driver Testing Feedback
NZ Transport Agency
Private Bag 11777
Palmerston North 4442

OR EMAIL TO: dtcomplaints@nzta.govt.nz

Step three: If you’re not satisfied with the results of the investigation, contact or send a letter to the NZTA Access and Use Regional Manager at either of the four following offices:

Auckland		Wellington
Level 11, HSBC House 1 Queen Street Private Bag 106602 Auckland 1143 New Zealand Telephone: 64 9 969 9800 Fax: 64 9 969 9813		Level 9, PSIS House 20 Ballance Street PO Box 5084, Lambton Quay Wellington 6145 New Zealand Telephone: 64 4 894 5200 Fax: 64 4 894 3305

National Office		Palmerston North
Level 9, PSIS House 20 Ballance Street PO Box 5084, Lambton Quay Wellington 6145 New Zealand Telephone: 64 4 894 5200 Fax: 64 4 894 3305		Level 3, 43 Ashley Street PO Box 1947 Palmerston North Central Palmerston North 4440 New Zealand Telephone: 64 6 953 6396 Fax: 64 6 953 6203

Complaint about a bus, taxi or shuttle driver, transport company or operator

Contact the NZ Police if your complaint involves criminal activity. Otherwise:

Step one: Contact the company (bus, taxi, shuttle or transport company) directly to raise your complaint.

Step two: If you're not satisfied with the results of any internal investigation, outline your complaint in writing and send to your nearest NZTA Access and Use Regional Manager at either of the four following NZTA offices:

Auckland		Wellington
Level 11, HSBC House 1 Queen Street Private Bag 106602 Auckland 1143 New Zealand Telephone: 64 9 969 9800 Fax: 64 9 969 9813		Level 9, PSIS House 20 Ballance Street PO Box 5084, Lambton Quay Wellington 6145 New Zealand Telephone: 64 4 894 5200 Fax: 64 4 894 3305

National Office		Palmerston North
Level 9, PSIS House 20 Ballance Street PO Box 5084, Lambton Quay Wellington 6145 New Zealand Telephone: 64 4 894 5200 Fax: 64 4 894 3305		Level 3, 43 Ashley Street PO Box 1947 Palmerston North Central Palmerston North 4440 New Zealand Telephone: 64 6 953 6396 Fax: 64 6 953 6203